Irene Beeston - I felt I had to write to you to thank you for that hilarious poem about losing Grandma. It was very funny and clever. And also I am writing to thank you and your company for the way my life has changed, health wise that is. When I moved from France to live in Spain there was not room in the small wagon for my beds so they were left behind in the house that I did not own any more. When I arrived here at my apartment there was a bed and mattress so for the time being that solved that problem. Now my sleeping habits are a bit different to other people. I go to bed at about 9 to 10 pm then wake up to Skype my daughter and granddaughter in Australia, they are 8 hours ahead of us. After a great chat with my dear family, I finished the chat and went back to bed on that very uncomfortable bed I acquired spend the next few hours, tossing and turning and trying the sleep. On most occasions I did not sleep, so I would get up make coffee, have a cigarette out on the terrace! My back started to ache constantly and my doctor (Dr Chang) examined me and the bed and said what you need is a better bed. So onto the internet and found your company. On explaining to your very helpful sales guy about my back he said what you need is a Mammoth Supersoft mattress. So I ordered one and the bed frames and as the new bed was a double I ordered: duvet, sheet and pillow cases! From the 2nd of October to the 21st I was the lucky recipient to 1st class customer service! The bed and mattress are fantastic. I still go to bed at about 9-10 pm, Skype at 3 am back to bed until 8 am and feel like a million dollars! Back pain gone, loads of sleep and people say I look years younger, well for anyone had that said about the, whether it be or woman is a great compliment. Salesman Anthony also supplied a throw which is beautiful and is not because its size lends itself to cover my rather shabby settee.

Malaga, Spain. (27-11-15)

              
Helen Ayers - Just a quick line to thank you for dealing with the problem with my son's mattress so quickly. I am extremely impressed by the prompt customer service from The Bed Factory and would certainly have no hesitation in buying from you again or recommending you to friends/ family. Thank you again for all your trouble and I hope that you feel better soon.

Michael Neville - I purchased a Mammoth 25 Supersoft mattress recently and as i am nearly touching 90(you will understand i have a few aching parts)I am having the best nights i have had for years.Sleeping for hours.I fully recommend this type of mattress and also using the Bed Factory who are very helpful and professional.A delightful Company.

Pat - Thank you for your text. I am highly satisfied with my purchases and for the excellent service I received from you all. Several of my acquaintances have already purchased items from your stores and they too have been happy with the products and services provided.

 

Mrs P.F. Mutter - Best night sleep ever. No problems with comfort. Best buy we have ever done. 100% Satisfied.

 

Observer, Friday January 31 2014

A family whose house was destroyed by a fire have thanked local businesses, including THE BED FACTORY, for digging deep and saving their Christmas. Richard and Joanna Forward and there three young children were left devastated just days before Christmas after there family home in Coventry caught fire destroying presents, food and irreplaceable family photos. On hearing the news, The Observer team got in touch with a wide range of companies who kindly donated gifts and presents to the family. The Bed Factory were among the first to respond generously giving the family a couple of single beds, a sofa bed and other items. ''I just want to say a big thank you to everyone who has donated presents to us'' said mum Joanna ''We are really grateful and the children had a happy Christmas''

J.P.Collins - I did have a concern a few weeks back as i purchased a bed frame and mattress form the website, but due to being made redundant, I was unsure if you would be happy to cancel my order and refund me. Upon calling, I spoke to a member of your team, They understood my situation and were more than happy to help and issued me a refund without quibble. So I would just like to say a big thank you for all your help and understanding

C.Burgess - I have had my bed for just over 6 months and I can honesty say that the MAMMOTH MATTRESS has been the best investment I have ever made. I have honestly never had such a good night sleep. So pleased with it.

J.Norton - Well, it's been just over a week in my new bed and I can honestly say I've had the best nights sleep in years! I would have never considered buying a foam mattress before. The MAMMOTH is a revelation in sleep technology! So, thank you to you and all your team for your friendly, no nonsense approach and valuable advice.

C & M Millington - Further to our recent purchase of a king size bed and mattress, I write to compliment you on the outstanding service we received from your company. In particularly, I would like to acknowledge Nick who sold us the items. He was polite, helpful and very knowledgeable - a real asset to your organisation. We would also like to add the two gentlemen who delivered the items were extremely friendly, polite and helpful. All in all,the service we received from you was second to none and we will definitely be recommending you to friends and family.

Mr & Mrs Godwin - Just a quick note to say thank you for the excellent service you gave us with regard to our purchase of furniture from you. Everything was delivered in a timely fashion and set up for us. It is just perfect for our new life here at Scholars court. Best wishes to each of you,and thanks for giving us such good service.

Nancie Godwin - You did it again....sold us nice quality furniture,had it delivered on time,and sent it via great men who unpacked it,set it up and departed with the packaging! Who could ask for more than that?

Kate Allison - We would like to thank you and your team for wonderful service regarding the beds we bought back in march. The service has been friendly and helpful and the after sales service has been excellent.

P Soobroy - We Just received our mattress and are very pleased,your delivery men are first class we will recommend your company to all our friends:-) 

(Mrs.)Nigel R.Godwin - Nigel and I were "bowled over" by your warm reception to us on Friday,and indications that Joshua had proved a good lad during his time with you in his work experience program.He obviously found it interesting,and enjoyed every aspect,even lifting furniture! We did not know you had generously given him some money for being with you which was NOT part of the deal,nor expected but generous and kind,as you all always are.As proud grandparents,we thank you so much for being willing to do this for Joshua.He is very modest(to us,at least!)about aspects of his life--I have read about his football prowess in the paper,as he will seldom mention except it "was a good game"! So we do appreciate your telling us of his good performance with you. We continue to enjoy all our furniture bought from you,and often get to put in a "plug"for you when people see our white bedroom!

Bob & Judy James - We both thank you for your time shown to us and for the excellent end result,'A Bed and mattress our 11 year old Grandson loves. We have used you before and rest assured we will return at some point in the future.If only other retailers could learn from your customer care.    

Julia Fowler,Ph.D. - Just wanted to say how pleased we are with our new bed.The Harrison mattress is really comfortable,and the Ottoman stores even more item's than I'd hoped. I'm glad we chose the heavy - duty model that you recommended.And your delivery people were excellent.

Nancy and Nigel - As always,it was delightful to see you looking so well and the shop Full of eager customers on our last visits! The recliner chair is perfect,and we appreciate the cost reduction very very much.It is now very difficult to get Nigel out of his to help me! I am sure we look like a" Norman Rockwell" painting of two old dears with our feet up in our recliners watching telly now! The two men who delivered it had it in place in no time and stayed for us to be sure we understood it before they left.As always,they were so pleasant with each of us.Thanks for having such fine people on the delivery van! Just to make you smile!I had been so efficient and fore handed linking with The Loft to come and collect our old chair so we were not over chaired in our sitting room.They arrived and examined our chair (which we bought from the estate of the lady who owned the flat before us),and said "sorry no tag to indicate that it is fireproof"can't take it! Obviously purchased before that law went in!Thank goodness for josh and his father,we will pay them to lose it somewhere in one of the tips:but my legendary efficiency went amok then!

Mr & Mrs Bird - Last week we had two single beds delivered.Due to a lack of foresight on our part we had failed to check that these beds - being longer and with more substantial bases than those they were replacing could be manoeuvred into the bedroom by the normal route.When they arrived it was soon obvious they could not. Perhaps your delivery staff regularly face such problems.Nevertheless we should like to heartily thank this delivery team for the invention,patience and good humour they showed while tackling this difficulty.The eventual solution even so had its hardship as it involved uncomfortably close proximity to a very prickly bush for one of your staff. It would have been understandable if they had become irritable about the delay as it must have severely disrupted their schedule.If they did it certainly never showed and we were very impressed by their unfailing helpfulness and determination to succeed. We.We are very grateful for it Please pass on our thanks  to them.


Steve Smith - Excellent all round service,will highly recommend you.

 

Clare Davies - I would like to say a big thank you for the two lovely beds purchased for my sons. My eldest son says he gets the best nights sleep ever now which is brilliant and now stops him trying to get into mine with every excuse in the book. I would like to add the delivery chaps were brilliant, friendly, polite and speedy both times they came. Also thank you for swapping out the damaged divan base without any issues at all. I will certainly recommend you to family and friends.

Richard Dubber - We would like to say  that we were delighted with the service we had in your store, not pushy, well informed, and understated but friendly. My work was in retail so I am quite sensitive to sales styles and i found your staff's approach very agreeable. We have found the bed very comfortable to the point that we may consider replacing the mattress on another bed in the New Year. So thank you for your advice. (albeit doubled the budget!!) It should be said that the delivery men were very courteous, polite and efficient, and complementary to the stores ambience.

K.P.Barrett - I wish to comment positively on my recent buying experience at the Bed Factory . My wife and I visited the outlet to purchase a bed and mattress and were met and served by one of your salesman, he was knowledgeable, helpful and has a most courteous manner. Having agreed a very quick delivery time and after which was also confirmed by phone. Just prior to despatch we were again impressed by the delivery men who were not only polite and helpful in the erection of the Divan but even removed shoes without bidding. These days a pleasing but all to infrequent tale!!!

Mr Curtis - I would just like to say how impressed we have been with the service we received recently from all staff we dealt with at "The Bed Factory", but especially Ben who was our main contact there.

K. Vasey - Once again the staff at the Bed Factory exceeded expectations - pleasure to shop in the store with helpful staff who have the right attitude and great guys who delivered on time - well done everyone.

Ann Jackson - Just a quick note to say many thanks for persuading me to replace my old mattress with a new Mammoth medium mattress.You will be pleased to know that we had a really good nights sleep last night. Thanks also for a superb delivery service.

DG and IJ BEARD - We would just like to thank for the courtesy extended to ourselves regarding the king size bed we purchased from you. It was so high we needed a step ladder to get into it and as we are oap,s found it very difficult. Thank you for ordering and delivering a much lower base. Please extend our thanks to the delivery drivers who are the most courteous two people we have ever met,nothing too much trouble.

Felicity Ausden - I have been slow in doing this but i wanted to thank you very much for sorting the problem with the bed in my holiday cottage(the slats were falling down due to the sides being too flexible). I was very impressed with your service-the visit to come  to look at the problem and then fitting new sides.It was all excellent and so refreshing to get such attentive and caring after sales service,especially since i did not draw your attention to the problem until the bed was nearly a year old.The new sides are working a treat -at least no sign of the slats coming out when i have checked on changeovers since and no complaints from guests.

Anthony Farren - I am writing to tell you how pleased my wife and i are,with the Mammoth Performance 20 mattress that we bought from the "Bed Factory Leamington" in November.Although we have to turn the mattress round each week for six months according to the instructions,it is not too difficult to do this as it is much lighter than our Dunlopillo mattress which it replaced.My wife especially who has a skin problem finds the mattress so much more comfortable than our old one and we are sleeping longer.Thank you once again for directing us to this mattress.

Norman - I just thought i would let you know that my eldest daughter won't sleep on her Bed Factory mattress if she has a special event to go to the next day, because she is scared she will not wake up in time.Because the mattress is too comfy.


Jane Fotheringham - I just wanted to say thank you to The Bed Factory(Leamington)Ltd for the helpful advice from Steve through to the delivery of the bed.I am very pleased with it and will certainly recommend you to anyone in the future.

Vicky Burford - I wanted to write to express my absolute gratitude and pleasure at the help i have received from Jamie this last week in relation to the beds which were sold to my parents last year. As i am sure you are aware, the beds in question are pretty high and in the last year as my parents have aged, they are finding it increasingly difficult to actually get into bed. Recently i have discovered that they are having to use a kitchen stool to get in and out which is far from ideal at their ages(98 years and 83 years). I was very impressed with the attitude and care that was shown by Jamie, and the way in which he went out of his way to assist us with out issue. We are delighted with the solution he was able to find for us and i want to commend him for his excellent customer service. He's definitely a keeper! Please pass on our sincere thanks to Jamie , and we look forward to returning to your store next time we need anything you provide. I have also left a google review.